Bank CSR
Full Time • Corporate Offices/Glen Burnie
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Tuition assistance
- Vision insurance
Arundel Federal is currently seeking a CSR. The CSR I will provide a broad range of customer service activities in the branch that may also include the duties of a Teller.
DUTIES INCLUDE: (This list may not be all inclusive.)
- Opens all new accounts offered by the Bank (i.e. deposit, checking, CD’s, IRA's, etc.). Assists customers with the processing of transactions, such as, stop payments, check re-orders, payroll and direct deposit.
- Processes transaction related business (i.e. mail, distributions, etc.). Handles miscellaneous activities such as ATM claims and unauthorized transactions.
- Utilizes tact and experienced-based knowledge researches and resolves customer inquiries by explaining specific policies and products while representing the Bank in a professional manner and maintaining positive customer relations. Responds to customer inquiries regarding discrepancies or problems with account. Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures.
- Develops and delivers formal on-going instruction and training to Branch staff including but not limited to systems training, product and services, member service, sales, policies and procedures, regulatory requirements and operational procedures. Ensures each Branch has an operational procedure manual.
- Performs all duties of a Teller as needed. Responsible for balancing daily.
- Performs other Customer Services, Teller and administrative duties as assigned by the Assistant Branch Manager and/or Branch Manager.
- Complete required annual Bank Secrecy Act training which includes emphasis on Currency Transaction Reporting (CTR) completion, how to identify suspicious activity, how to “Know Your Customer” (Customer Due Diligence (CDD)), and how to perform an Office of Foreign Assets Control (OFAC) check.
- Suspicious Activity Reporting (SARs), and the Customer Identification Program (CIP) Policy.
- Bank Secrecy Act responsibilities include accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to the BSA Officer, Security Officer, or upper management as appropriate, and performing an Office of Foreign Assets Control (OFAC) check.
REQUIREMENTS:
- High school diploma or equivalent (GED). Minimum 2 years’ experience in a financial institution involving teller, customer service or loan processing.
- Excellent organizational, analytical and problem-solving skills.
- Previous sales experiences.
- Ability to learn and cross-sell the Bank's products and services.
- Excellent verbal, written, telephone and interpersonal communication skills.
- Must possess strong service orientation and willingness to sell products and services.
- Attention to detail.
- PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
- Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc.
- Ability to lift 25 lbs. or more.
- Some travel may be required.
Compensation: $17.89 - $19.68 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Arundel FSB
More than one hundred years ago, a small group of citizens and local businessmen in the growing community of Brooklyn, Maryland formed Arundel Perpetual Building and Loan Association (now Arundel Federal Savings Bank) in the corner of a lumber company’s storeroom at Sixth Street and Patapsco Avenue. Their mission was to finance homes for the local citizenry through savings dollars invested by the community.
For the past 100+ years, Arundel Federal has provided a safe place for our customers to save for their future. People just like you trust us to keep their investments secure. We do that by using our assets for the soundest investments we believe we can make – home mortgages. It’s a very simple and enduring philosophy which has served both the bank and our customers well.
With offices in Brooklyn, Glen Burnie, Pasadena, Severna Park, and Annapolis, we have committed ourselves to personal, friendly service. We know most of our customers by name and there are no "800" numbers at Arundel Federal. You can call and speak to the president if necessary. We continue to adhere to a conservative management style and have retained a strong base of directors, officers and employees. Arundel is consistently rated as one of the safest financial institutions with capital levels far in excess of federal regulatory requirements.
We have added many new products and services over the years to keep pace with the growing needs of our customers and technological advancements. This new website with added links, calculators and a greatly expanded mortgage loan section is an example of how we adapt proven financial technology to meet the needs of our customers.
"Your Vision. Our Strength." is the phrase that we have adopted for our on-going advertising and promotional efforts. This phrase describes what we do and have consistently done for over 100 years: use our strong capital position and financial strength to help our customers achieve their financial dreams and personal visions.
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