VP of Branch Administration
Corporate Offices/Glen Burnie
VP of Branch Administration
Full Time • Corporate Offices/Glen Burnie
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Savings bank
- Tuition assistance
- Vision insurance
Are you ready to join a team dedicated to serving its community and helping its customer achieve their goals? As a financial institution that has served our community for decades, we pride ourselves in helping our customer save for their future. Keeping pace with our customers growing needs while maintaining our personal, friendly service is one of our highest priorities. If you are ready to grow a dedicated and service-oriented team, come join us.
The selected individual reports directly to the President.
Arundel Federal Savings Bank, located in Glen Burnie, Maryland, is a small to mid-sized community savings bank with 70 employees.
The VP of Branch Administration is responsible for Branch Administration, Security, and Facilities. Collaborates with the President/CEO, Sr. VP/CFO, and Human Resources on the formulation, development, implementation and administration of Bank wide policies and business goals. Ensures sales goals are established, communicated, met, and improved, while maintaining extraordinary customer service. Directs the activities of Branch Management and Staff and ensures that quality services are provided to customers in compliance with state and federal regulations and the Bank's policies and procedures. Performs all duties of the Bank Security Officer. Directs the Facilities Manager in their required job duties. In conjunction with the Senior Management of Lending Services, Accounting Operations and Deposit Operations/Systems Administrator, directs the Banking Relationship Managers and Branch Managers/Supervisors in their Business Development and Lending functions. Responds to questions or provides information upon request from customers (internal and external). Processes requests/transactions, as appropriate. Assist customers and potential customers in understanding and utilizing Bank products and services.
MAJOR DUTIES & RESPONSIBILITIES:
The VP of Branch Administration is responsible for Branch Administration, Security, and Facilities. Collaborates with the President/CEO, Sr. VP/CFO, and Human Resources on the formulation, development, implementation and administration of Bank wide policies and business goals. Ensures sales goals are established, communicated, met, and improved, while maintaining extraordinary customer service. Directs the activities of Branch Management and Staff and ensures that quality services are provided to customers in compliance with state and federal regulations and the Bank's policies and procedures. Performs all duties of the Bank Security Officer. Directs the Facilities Manager in their required job duties. In conjunction with the Senior Management of Lending Services, Accounting Operations and Deposit Operations/Systems Administrator, directs the Banking Relationship Managers and Branch Managers/Supervisors in their Business Development and Lending functions. Responds to questions or provides information upon request from customers (internal and external). Processes requests/transactions, as appropriate. Assist customers and potential customers in understanding and utilizing Bank products and services.
MAJOR DUTIES & RESPONSIBILITIES:
- Supervises, directs, and controls the activities of subordinate staff. Ensures a trained, motivated, and professional staff capable of providing efficient and effective Branch services to the Bank’s customers. Interviews, schedules, trains, assign work: establish performance expectations and goals and monitors results, and completes performance reviews. Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation. Coaches and counsels staff, as necessary.
- Responsible for the operations and delivery of retail and business products and services to customers throughout the Branch system in conjunction with the VP-Deposit Operations/Systems Administrator, Branch Support/IRA Specialist, VP-Banking Relationship Managers, and Branch Managers/Supervisors. Assists VP-Banking Relationship Managers, Branch Managers/Supervisors in accomplishing new business development and successfully completing sales calls and in conjunction with VP-Banking Relationship Managers, Branch Managers/Supervisors establishes branch goals and objectives. Monitors monthly performance.
- In conjunction with the VP-Residential Lending and VP-Deposit Operations/Systems Administrator, Banking Relationship Managers, and Corporate Communications Director establishes new business development strategies and goals for the Branch Managers/Supervisors. Working with them ensures Branch Lending complies and meets established goals. In conjunction with Human Resources and Branch Managers ensures branch staffs are trained.
- Security/Facilities: In compliance with the Bank Protection Act (BPA) and other policies and regulations, adopts procedures to discourage robbery, burglary, and larceny, to assist in the identification and prosecution of persons who commit such acts, and to take measures to protect the safety of customers, employees, and assets of the institution. It is the responsibility of the Security Officer to ensure the implementation, administration, and effectiveness of the security program within the requirements of the Bank Protection Act and report annually to the Board of Directors on the activities therein. Makes certain that these policies are monitored, reviewed, and amended, when needed. Periodically reviews FinCEN and OCC regulatory and interpretive changes. In conjunction with the BSA/OFAC Officer, VP Risk Officer and Compliance Officer serves as an information resource, both internally and externally, for AML/BSA Identity Theft, Crimes Against the Elderly questions and topical fraud matters. Manages and/or oversees maintenance or improvement of bank facilities, as necessary.
- As a member of the Management team, collaborates with the President/CEO, Sr. VP/CFO, Human Resources, and other VP’s in developing long range objectives, strategic plans, and organizational efficiency for the Bank. Participates in recommendations for the dividend/interest rate adjustments, fees, product pricing, electronic and mobile banking, etc. Develops, as necessary, recommendations for new/revised policies/procedures.
- Maintains expertise on IRA regulations, Patriot Act, Bank Secrecy Act and other regulations and laws governing or impacting deposit/savings-related product and ensures compliance with pertinent regulations and laws.
- Oversees the design, development, updating, inventory, distribution, ordering and standardization of all forms, product brochures and advertisements related to retail and business Deposit/Savings products and ensures legal and regulatory compliance.
- Utilizes tact and experienced based knowledge to resolve customer (internal and external) problems by explaining specific policies and products while representing the Bank in a professional manner and maintaining positive customer relations.
- Performs other Management, Branch, Facilities, Security and/or administrative related duties as assigned by the President/CEO. Performs all related administrative functions, including but not limited to budgeting, planning and report preparation.
- Responsible for applying requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
- Responsible for applying all the regulatory requirements during the performance of the job duties as assigned.
- Complete all annual required BSA and other bank compliance training as assigned in a timely manner.
SUPERVISES: Branch Managers, IRA Specialist/Branch Support, VP-Banking Relationship Managers, and Facilities Manager.
Educational requirements are:
- BA/BS degree in Business/Finance or related field required. Additional years of experience may be substituted for a degree.
- Minimum ten years progressively responsible experience within branch operations or lending.
- Minimum five years of managerial experience or demonstrated ability to manage a diverse team at a financial organization. Demonstrated knowledge of Bank rules, policies and regulations.
- Excellent analytical, organizational, and problem-solving ability.
- Excellent verbal, written, telephone and interpersonal communication skills.
- Excellent time management skills, with proven ability to meet deadlines.
- PC proficient, including Microsoft Office (Teams, Word, Excel, Outlook) and the Internet.
- Excellent business writing skills and ability to read and understand legal documents.
- Ability to motivate others.
- Ability to work independently.
- Ability to prioritize tasks, delegating when appropriate.
- Ability to work with highly confidential information.
- Must possess strong service orientation and willingness to sell products and services. Experience with financial services sales management preferred.
- Ability to handle multiple projects/priorities and meet required deadlines.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Travel required.
- Ability to function in a financial institution branch environment and use standard office equipment, including, but not limited to: PC, fax, copier, telephone.
- Ability to lift up to 25 lbs. (i.e., coin bags, file boxes).
Benefits include health, dental, vision, HRA, FSA, short- and long-term disability, and life insurance, paid time off, and 401(k)/profit sharing plan.
EEO/Affirmative Action Employer
Compensation: $98,300.00 - $122,900.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Arundel FSB
More than one hundred years ago, a small group of citizens and local businessmen in the growing community of Brooklyn, Maryland formed Arundel Perpetual Building and Loan Association (now Arundel Federal Savings Bank) in the corner of a lumber company’s storeroom at Sixth Street and Patapsco Avenue. Their mission was to finance homes for the local citizenry through savings dollars invested by the community.
For the past 100+ years, Arundel Federal has provided a safe place for our customers to save for their future. People just like you trust us to keep their investments secure. We do that by using our assets for the soundest investments we believe we can make – home mortgages. It’s a very simple and enduring philosophy which has served both the bank and our customers well.
With offices in Brooklyn, Glen Burnie, Pasadena, Severna Park, and Annapolis, we have committed ourselves to personal, friendly service. We know most of our customers by name and there are no "800" numbers at Arundel Federal. You can call and speak to the president if necessary. We continue to adhere to a conservative management style and have retained a strong base of directors, officers and employees. Arundel is consistently rated as one of the safest financial institutions with capital levels far in excess of federal regulatory requirements.
We have added many new products and services over the years to keep pace with the growing needs of our customers and technological advancements. This new website with added links, calculators and a greatly expanded mortgage loan section is an example of how we adapt proven financial technology to meet the needs of our customers.
"Your Vision. Our Strength." is the phrase that we have adopted for our on-going advertising and promotional efforts. This phrase describes what we do and have consistently done for over 100 years: use our strong capital position and financial strength to help our customers achieve their financial dreams and personal visions.
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